You can contact with us by email or phone call within 15 days after you received the item.
After we confirm your exchange request, we will give you a return address.
We will not charge the restocking fee (Customized Product Excluded, Customized products will charge a 10% restock fee), but you are responsible for all exchange shipping costs, which is $20 or $30(it depends on the shipping method you chose and where you are).
If you want to exchange a different item, please let us know, because you may need to pay the price difference. Please note that No Coupon Codes can be used on price difference.
We will send you the new hair extensions, after we received, inspected and confirmed that the returned extensions were not be opened, altered and undamaged.